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- If upon delivery your order is incorrect, please contact Customer Service as soon as possible, following the returns procedure below. We will accept returns of incorrect orders notified to us within 7 days of receipt of the original purchase, only if the product was purchased directly from Roxfit.com.
- If your product was purchased elsewhere, please return to the original place of purchase.
- If the product you have received is faulty, please check our Warranty Policy and Process.
- Please contact Customer Service to obtain a Return Merchandise Authorization number (RMA) within 7 days of receipt of the product(s).
- You have a choice of a) receiving an amended order or b) receiving a credit for your purchase:
- Credits will be issued in the form of a refund to the Credit Card account used for the original purchase.
- You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
- You will receive your Return Merchandise Authorization via e-mail which will include your RMA# as well as instructions for the return.
- Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
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- Press the space key then arrow keys to make a selection.